Your Shipment Has Departed

Written by Bonita Fowlersmith
Updated at June 13th, 2025

What to Expect Next:

• Monitoring and Updates:
  Our team will closely monitor your shipment's progress. If there are any changes to the anticipated ETA, you'll be promptly notified via a platform message.

• Arrival Notice and Invoice:
  As your shipment approaches the port, we'll send out your arrival notice. Around the same time, you will receive your first invoice, which will include the ocean freight charges.

• Commercial Documents:
  We will soon be requesting your commercial documents to facilitate filing your customs entry. To expedite the process, you may proactively upload these documents directly onto the platform by selecting the Documents tab within your shipment.

Training Resources:

How to Track your Shipment:

Utilize the Map Feature:
Our platform provides a powerful map tool to track the vessel carrying your shipment. For a high-level overview of all your shipments, use the map widget located on your dashboard.

Monitor Delivery Conditions:
If there's any change in your estimated time of arrival (ETA) from the initial schedule, our system will automatically mark your shipment as delayed. You can easily review all shipments that are delayed on your shipment list, alongside their initial and updated delivery dates. This feature offers valuable insights into any potential impact from delays.

A Detailed Guide Overviewing Delivery Conditions

Utilize Tracking Filters:
Enhance your shipment tracking by using filters such as POD Arrival on your shipment list. This allows for a swift status check of your shipments. Additionally, you can track the receipt of necessary documents and releases, which helps reduce the risk of delays caused by late documentation.

A Detailed Guide on how to Utilize Filters

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